At TRE House, we prioritize customer satisfaction and strive to provide the highest quality magic chocolate bars and gummies. We are based in San Francisco, California, and are committed to offering our customers the best possible experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Product Condition: The product must be unused, unopened, and in the same condition that you received it. Products that have been consumed or partially consumed are not eligible for a return.
  2. Return Window: You must initiate your return within 14 days of receiving the product. After 14 days, we cannot accept returns or offer refunds.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned:

  • Opened or partially consumed magic chocolate bars and gummies.
  • Any product not in its original condition, packaging, or with missing components.
  • Items marked as final sale at the time of purchase.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at contact@treehousestoreofficial.com with the following details:

  • Your order number.
  • A clear description and image of the damage or defect.

We will review the issue and either offer a replacement or refund, depending on the severity of the issue. For damaged or defective items, we may ask you to return the product to us, and we will cover the cost of return shipping.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at contact@treehousestoreofficial.com within 14 days of receiving your order, providing your order number and reason for the return.
  2. We will respond with a Return Authorization (RA) number and instructions on where to send the returned item(s).
  3. Pack the item securely and include the RA number in the package. Failure to include the RA number may result in delays in processing your return.
  4. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

If the refund has not been received after 10 days, please contact your bank or credit card company to verify the transaction. If you’ve done this and still have not received your refund, please reach out to us at contact@treehousestoreofficial.com for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@treehousestoreofficial.com and we will guide you through the process.

Shipping Information for Returns

You will be responsible for paying for your own shipping costs for returning your item, except in cases where the product is defective or damaged. Shipping costs are non-refundable.

If you have any questions about our return policy, feel free to contact us at contact@treehousestoreofficial.com.